Agreement to these terms
These Terms of Service ("Terms") govern access to and use of the iando.ai website, products, AI phone services, messaging features, and related services provided by I&O, Inc. ("I&O," "we," "us," or "our"). By using the services, you agree to these Terms and our Privacy Policy.
If you use the services for a business or organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the services.
The service
I&O provides configurable AI-assisted phone answering, routing, scheduling, follow-up, messaging, summaries, and related tools. Features, availability, integrations, and limits may depend on the plan or order you select.
You are responsible for reviewing your configuration, scripts, knowledge, routing rules, contact sources, and handoffs before launch and as your business changes. You remain responsible for decisions, commitments, and regulated or judgment-heavy matters handled by your staff.
Accounts and acceptable use
You must provide accurate information, protect account credentials, and promptly notify us of suspected unauthorized access. You may not use the services to break the law, impersonate others, mislead recipients, infringe rights, transmit harmful code, disrupt the service, or contact people without the permissions and legal basis required for that communication.
You are responsible for your content, contact lists, instructions, offers, and use of the services, including compliance with calling, recording, telemarketing, privacy, consumer-protection, industry, and communications laws that apply to you.
Plans, usage, and billing
Paid plans, included features, usage rates, trial credits, taxes, and any other charges are shown in the applicable checkout, order, or account. By adding a payment method, you authorize I&O and its payment processor to charge recurring plan fees and usage-based charges as they become due.
Unless an order says otherwise, fees are charged in U.S. dollars and are nonrefundable except where required by law. You are responsible for keeping billing information current. We may suspend paid features after failed payment or unresolved account balances.
Text messaging and automated call programs
Providing a phone number, submitting a form, accepting these Terms, choosing cookies, continuing to browse, or buying a service does not by itself enroll you in optional marketing communications. Where offered, SMS and AI-call consent use separate affirmative buttons beside their complete channel-specific disclosures and exact number, plus a clear way to continue without direct marketing. Consent is optional and is not a condition of purchase.
Marketing text messages
If you affirmatively opt in, you agree to receive automated marketing texts from I&O at the exact number shown with the choice. These may include requested information, product or service updates, a post-call scheduling link, appointment confirmations or reminders, and follow-up in an active conversation.
AI-assisted marketing calls
If you affirmatively opt in, you give I&O prior express written consent to make marketing calls about its AI phone and intake services to the exact number shown with the choice using automated technology and an AI-assisted, AI-generated, artificial, or prerecorded voice.
Message frequency and charges
Message frequency varies. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.
STOP and HELP
Reply STOP to opt out of the applicable text program. We will send one confirmation message, and then you will no longer receive messages from that program unless you opt in again. Reply HELP for help or email admin@iando.ai.
Carrier disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Automated and AI-generated calls
The AI-call action is separate from the SMS action and creates its own versioned voice receipt tied to the exact number and disclosure. You may revoke call consent by asking during a call, emailing admin@iando.ai, or using another reasonable opt-out method we provide.
How we handle mobile information and consent records is described in our Privacy Policy.
Customer communication responsibilities
If you use I&O to call, record, or message other people, you must maintain the permissions, notices, opt-out processes, suppression records, and contact-time controls required for your use case. You must honor revocations and opt-outs promptly and must not upload or use purchased, scraped, or otherwise unauthorized contact data.
I&O may refuse, pause, or limit a communication workflow when we reasonably believe it creates legal, safety, deliverability, carrier, or platform risk.
Content and ownership
You retain ownership of content and business data you provide. You grant I&O the rights needed to host, process, transmit, and use that content to provide, secure, support, and improve the services.
I&O and its licensors own the services, software, design, documentation, trademarks, and other intellectual property, excluding your content. These Terms do not transfer ownership of I&O intellectual property to you.
Availability and disclaimers
We work to provide reliable services, but calls, messages, integrations, networks, carriers, third-party platforms, and automated outputs may be delayed, unavailable, incomplete, or inaccurate. You should maintain appropriate human review, fallback routing, backups, and emergency procedures.
To the maximum extent permitted by law, the services are provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted availability, or error-free operation.
Limitation of liability
To the maximum extent permitted by law, I&O and its affiliates, officers, employees, agents, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from the services.
To the maximum extent permitted by law, I&O's aggregate liability arising out of the services or these Terms will not exceed the amount you paid I&O for the services during the 12 months before the event giving rise to the claim.
Suspension and termination
You may stop using the services at any time and may cancel a paid plan through the available account or support process. Cancellation stops future plan renewals after the applicable paid period but does not erase charges already incurred.
We may suspend or terminate access for material breach, unlawful or harmful use, security or carrier risk, nonpayment, or when needed to protect the service or others. Provisions that by their nature should survive termination will continue to apply.
Changes and contact
We may update these Terms as our services or legal obligations change. We will post revised Terms here and update the date at the top. Continued use after the effective date of revised Terms means you accept them.
For questions about these Terms, text-message help, or account administration, email admin@iando.ai.