How It Works
Setup is built for speed. The business answers a few focused questions, chooses a voice, uploads what the agent needs to know, and defines what should book, route, or escalate.
Answer four setup questions, pick a voice, upload what the agent should know, set routing rules, connect links, and forward calls. The first version can be live before the next missed call.
The first agent does not need a systems rebuild. It needs the business basics, approved answers, routing rules, and the links that move callers into bookings, dispatch, or follow-up.
Tell iando.ai what the business does, which calls matter most, what should be booked, and what routes to a human.
Choose Adam, Eve, or a custom tone that fits the business: calm, polished, warm, direct, clinical, urgent, or service-forward.
Add the industry knowledge doc, PDF, services, FAQs, pricing language, policies, service area, and approved answers.
Define who gets emergencies, sales calls, support questions, callbacks, VIPs, and anything that needs human judgment.
Add scheduling links, forms, questionnaires, intake paths, dispatch notes, or CRM handoff destinations.
iando.ai provides the number, or runs as a forwarding fallback, so missed calls roll into live AI coverage instead of voicemail.
The most common setup lets your team answer first. If they are busy, closed, on another call, or about to send the caller to voicemail, Adam or Eve picks up instead.
The customer uses the same number they already trust.
Nothing changes when staff can pick up quickly.
The agent answers before voicemail, handles the call plan, and sends the right summary or booking path.
Services, hours, locations, pricing language, policies, FAQs, intake questions, routing rules, and approved answers can all be loaded into the agent.
The agent can schedule, collect questionnaire details, qualify callers, capture job or appointment context, and route issues to the right person.
The immediate win is speed: answer now, understand the call, and create a useful next step while intent is still fresh.
